Technology

The latest innovations of technology expected to be utilized by our contact call center personnel will substantially impact the quality of every call – from the way each call is handled at the very first ring, to the way all data is collected. We strongly emphasize on the dynamic performance values of advanced technology and expect to procure investment dollars to ensure our client capabilities remain ahead of the curve.  We feel the importance of allowing clients access to the highest quality and most reliable technology on the market.

Chatterbox’s “Boutique Contact Call Center” professional management team anticipates employing employs the Nortel Networks Symposium Call Center Server Feature-Nortel Networks Succession 1000M PBX for Enterprise-VPI-Nortel Call Recording, Nortel Reporting, Nortel Reports. Currently, we utilize Voice-over Internet Protocol – Skype.

The server architecture will be based on client server configuration that efficiently distributes call routing and management capabilities for optimal use of resources for our virtual services.

Our Technology capabilities are expected to include:

  • A user friendly proprietary Merlin Agent Interface with advanced computer telephony integration CTI abilities and HTML scripting components.
  • Web based workstations allowing access to the internet so agents can quickly collect information during calls.
  • Real-time and historical agent performance tracking with IVR Technology to record and store successful calls.
  • Enterprise level reporting including real-time online access to standard reporting and critical marketing information.
  • Database driven call routing allowing for complex call scripting and skill based routing ensuring only your dedicated agents take your calls.
  • A robust system with multiple redundancies allowing for a stable environment with 99.99% uptime
  • 24/7 On-Call IT Support to handle technical issues promptly and ensure all systems are consistently operating with maximum efficiency.

IT TEAM
Thousands of calls, chats and emails is expected to run through the contact call center on a daily basis.  Managing all the data will be an important task and crucial to maintaining the highest level of quality assurance. Any company can purchase the best technology on the market, but it remains with the management team behind this technology who can deliver top performance and results the client is deserved.

Chatterbox IT staff members are made up of various professionals; all who are experts in the telecommunications sector. This talented team will allow us to provide customized applications to any of our clients requiring more than “cookie cutter” type applications.

Chatterbox’s “Boutique Contact Call Center” professional management team also anticipates employing the Nortel Networks Symposium Call Center Server Feature-Nortel Networks Succession 1000M PBX for Enterprise-VPI-Nortel Call Recording, Nortel Reporting, Nortel Reports.

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